Prime Medic Online GP and Telehealth Services Across Australia
Prime Medic Online GP and Telehealth Services Across Australia
Prime Medic Online GP and Telehealth Services Across Australia
Prime Medic Online GP and Telehealth Services Across Australia
Australian owned - AHPRA registered
$21.99 per Referral
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You can request a specialist referral from an AHPRA-registered GP through Prime Medic without visiting a clinic in person first. After a phone or video consultation with your online GP, your GP assesses your situation and, where clinically appropriate, issues an electronic referral ready to use with an appropriate specialist anywhere in Australia. This covers a first-time referral to a specialist, from a new concern to a second opinion, without needing to book a face-to-face GP appointment first to start the process.
Choose an available consult time online, by phone or video, at whichever suits you.
Before your consult, you will answer a short set of questions about your situation, relevant history and, if you have one in mind, the type of specialist you are hoping to see.
Your doctor will discuss your situation, ask any follow-up questions needed, and assess whether a referral is clinically appropriate.
If a referral is issued, it is sent to you electronically, generally the same day, ready to use when booking with a specialist.
Issuing a referral is always a clinical decision made by the assessing GP. It is not an automatic outcome of booking a consult, and your GP may recommend a different next step, such as further monitoring or a different kind of care, if a referral is not the right fit for your situation.
Most patients find this part straightforward. You don't need a specialty in mind before you book; part of a GP's job in this kind of consult is helping you figure out which specialist, if any, fits your situation. This general online referral process is available the same way whether you're booking from a capital city or a regional town. One thing to know upfront: the specialist's consultation fee is separate and set independently by that specialist, so your GP consultation fee doesn't cover the specialist visit itself.
Prime Medic offers both bulk billed and privately billed consultations, and which one applies to you depends on your Medicare status and the type of appointment. For eligible Medicare cardholders, a standard referral consultation is bulk billed, meaning there is no out-of-pocket cost for the GP appointment itself. If you are not eligible for bulk billing, or prefer a private consultation, the fee is shown clearly before you confirm your booking, the same as it would be for any other consultation type Prime Medic offers. For the full breakdown of bulk billing eligibility specifically, see bulk billing eligibility.
Expect questions about your symptom history, how long you've been dealing with your concern, any tests or treatment already tried, and whether you have a particular specialist or clinic in mind. No preference? Your GP can talk through what type of specialist generally suits your situation, though who you actually book with is your call. This follows the same referral standards the Royal Australian College of General Practitioners sets for GPs generally, regardless of whether the consult happens online or in person.
A referral issued by Prime Medic includes your details, the reason for the referral, and your referring GP's name and practice details, the same information a referral issued in person would include. To confirm who issued it, you can check the GP on the AHPRA public register.
It does not include your full consultation notes, only what is clinically relevant for the specialist to know upfront. Some situations also require a specialist care attendance certificate alongside the referral, for example, to formally document time away from work for the appointment.
How long a referral stays valid varies by type and issuer, so rather than quoting one figure that might not apply to your situation, see how long a referral lasts for the full breakdown by referral type.
A first-time referral to a specialist is what this page covers above. Beyond that, Prime Medic covers four further, genuinely different situations, depending on what your GP determines is clinically appropriate for your circumstances:
If you haven't been seen yet, you can often present your referral to another specialist in the same specialty. Once treatment has started, your GP can issue a change specialist referral instead.
If you need to see the same specialist again, whether your referral has expired or your situation has moved on since your last visit, your GP can issue a repeat specialist referral.
Where clinically indicated, your GP can request a radiology referral for scans such as X-rays, ultrasounds, CT or MRI.
For blood tests and other pathology needs, your GP can issue a pathology referral to use at a nearby collection centre.
If you are looking for support with your mental health, your GP can discuss a mental health referral and care plan, including a referral to a psychologist where appropriate.
These three terms come up a lot and are worth being clear about upfront. A new referral is for a specialist you have not been referred to before, or a specialty you have not previously seen anyone in, and is what this page itself covers. A change referral is for when a specialist has already started treating you under your referral. Still, you want a different specialist within the same speciality, most commonly because of wait times or availability. A repeat referral is for seeing the same specialist again, either because your original referral has expired or your GP needs to provide updated information for an ongoing situation. If you are not sure which applies to you, book a consult and describe your situation; your GP can confirm the right one rather than you needing to work it out in advance.
A referral reflects what your GP can reasonably assess during a phone or video consult. That means some situations aren't suited to being managed this way: conditions that need a physical examination, urgent presentations, or situations where your GP needs to see something directly rather than hear it described. If your GP determines your situation needs in-person care, they will explain why and help you understand the appropriate next step, which might mean visiting a GP clinic in person or, for anything urgent or life-threatening, calling 000 or attending your nearest emergency department rather than waiting on an online referral.
Referrals can cover a wide range of specialties, depending on what your GP determines is clinically appropriate for your situation. Common examples patients ask about include:
This list is not exhaustive. If you are looking for a specialist not listed here, mention it during your consult, and your GP can advise whether a referral is appropriate for your situation.
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Booking a GP appointment in person just to get a referral, then waiting for the letter to be printed or posted, is the part most patients find genuinely frustrating, especially when they already know they need to see a specialist. Getting the referral consult online removes that extra step without changing what the referral itself needs to contain or how it's assessed.
Our guide to understanding your specialist referral options covers this in more everyday, practical terms, and what to expect if this is your first time requesting one walks through the process from a patient's perspective rather than a clinical one.
A referral consultation often comes up alongside other everyday GP needs. If you also need a medical certificate, or a prescription and eScripts for an existing medication, these can often be discussed in the same consult where clinically appropriate, rather than needing to book separately.
Some common questions asked by you
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Fast checked by: Dr Muhammad Mohsin
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